Business process automation

Does this sound like you?

Someone retypes data from email, a PDF or a spreadsheet into a system every day.
Reports are assembled by hand from several sources, every week or month.
A customer or colleague waits for an answer because a message got stuck in someone’s inbox.
Data errors only surface at invoicing or when there’s a complaint.

Orders from email, the shop or a form reach the system, stock and accounting without retyping.

Enquiries reach the right person with complete data, reminders and a status.

Data from several sources gathers itself into one report or dashboard.

The system tracks deadlines, payments and tasks, instead of a calendar in someone’s head.

Reading documents, classifying messages, drafting replies for approval. Where a mistake is costly, a person has the final say.

A call20 minutes. I listen to how your company works and tell you honestly whether I can help.
AuditI map the processes, work out what manual work costs, and propose a plan with a quote.
BuildI build in short stages and show you a working version after each one.
HandoverWe test together on real data. You receive documentation and all access.
SupportIf you want, I stay on to monitor and develop the system.

Where should I start with automation?

With one process that takes the most time and can be described in steps. An audit helps choose it and work out what it really costs.

What if a process sometimes needs a human decision?

Then the automation does the rest and stops at that one point to ask a person. The goal isn’t full automation, it’s less manual work.

Won’t automation corrupt my data?

I test on real data, log every step and build error handling. So you can see what happened and undo it.

Start with a process audit. In a few days we’ll work out where time leaks and which of the three areas gives the biggest return.